We aim to deliver within 15 working days from receiving your cleared payment at a fixed “no hidden extras” price that covers everything, from the time of you placing your order, to that first sip of Prosecco in your fantastic new spa!
The price you pay will include free delivery to most addresses up to 150 miles from our warehouse, along with free commissioning for distances less than 70miles. For longer distances, we have a fixed charge for commissioning. There are some exclusions, Please see below for details.
Our teams are fully trained, insured, and experienced at installing our large heavy spas and will carry out the process with the minimum of fuss and disruption to you or your neighbours.
A quality spa is a heavy, complex piece of equipment and so we recommend our full installation and commissioning service.
a) Delivery and commissioning (up to 70 miles)
Your new spa will be delivered by our 2 person in-house team on a specialised trailer. The spa will be placed on our specialised trolley from its delivery position and, subject to a suitable access route, wheeled around the house to its final position.
What is Commissioning?
Once the spa is in its final position, it will be unwrapped from the factory packaging and checked and any accessories assembled and fitted, the cover and safety clips fitted and it will be connected to your pre-installed 13amp or 32amp electrical socket. It will be filled from your hose from a suitable mains water supply, the pumps bled and the spa-powered up and all systems checked.
The team will then tidy up and remove all packaging from the site. We will then balance the water chemistry and provide a tutorial for you explaining safe, simple water management. We will provide you with a tailored chemical starter kit and explain carefully to you how and when to use it.
You will be so impressed with the bubbles that you will quickly forget most of the information we impart, but the comprehensive Spa handbook, as well as our own spa survivors manual, will help in moments of crises as will our very friendly office staff just waiting for your subsequent telephone call for help. Don’t worry – it’s what we do!
b) Kerbside delivery (70 – 150 miles)
This includes delivering to your address using our either our in-house specialised vehicles or a specialised delivery contractor. This kerbside delivery is exactly that, the delivery lorry will stay on the public road and lift the spa off the lorry onto an adjacent space where it will be left on its side on its pallet.
The driver may, at his discretion, move it by pallet truck onto your hard standing subject to ground condition. It is your responsibility to arrange its movement from this point onwards, so you should plan to have suitable trolley/s and strong helpers available to you.
We can offer commissioning with this service at an additional cost – please see below.
Within 70miles of GU9 9JX
Delivery & Commissioning FREE
Between 70 and 150 miles of GU9 9JX
Kerbside only: FREE
Optional commissioning £220 plus vat
Over 150 miles, within London orbital, Isle of Wight, Overseas etc
Please call us to discuss